As a dental professional, you know that your practice's success relies heavily on the quality of your equipment and the efficiency of your workspace.
That's why you need a reliable business partner like Eclipse Dental to help you with dental fit-outs, equipment maintenance and compliance with regulations.
In this blog post, we'll take you through our customer journey and explain why dental professionals choose us as their one-stop shop for all their fit-out and equipment needs.
We will cover:
When you work with Eclipse Dental, you are partnering with a team that understands how unique your dental practice is.
Our goal is to help you create a high-performance dental practice with a customer and staff experience that will enable your business to thrive.
We begin by taking the time to listen to your needs, discuss your vision and assess your existing equipment and workspace.
Based on this information, our friendly and knowledgeable staff will work with you to create a customised plan that meets your specific requirements while taking your budget and timeline into account.
Our focus is always on helping you achieve success, both in the short and long term.
Here's what you can expect when working with us:
You can trust us to keep you updated on progress and exceed your expectations.
Partnering with Eclipse Dental means you can expect an exceptional experience from start to finish.
Let us help you achieve your dental practice goals and take your business to the next level!
We pride ourselves on our ability to complete fit-outs and refurbishments quickly, without sacrificing quality.
Our reliable tradespeople and specialists ensure that your fit-out is completed to the highest standards, with minimal downtime for your practice. Plus, our attentive and conscientious staff are always ready to help you with any questions you may have.
But our service doesn't end there.
We provide quick and easy equipment maintenance, to ensure that your equipment stays in top condition. Our well-equipped workshop allows us to handle repairs and maintenance quickly and efficiently, without the need for stripping down equipment on the premises.
And with our same-day servicing and location, you can rest assured that your equipment downtime will be minimal.
Additionally, our remote support means you can get the help you need, when you need it, without having to wait for an on-site visit.
At Eclipse Dental, we take pride in our commitment to customer service.
Our technical staff are always available to answer your calls, within an office environment. We consistently answer our phones throughout the day, ensuring that you can always reach us when you need to.
We are proud to be an ISO 9001:2015 certified company. This accreditation ensures that we are able to meet the needs of not only our existing customers but all new and future prospective customers as well.
We are committed to delivering excellent customer service, implementing an effective, customer-centric quality management system and delivering an exceptional standard of goods and services.
Our quality management system is based on the effective monitoring, measurement and analysis of processes for a continuous improvement cycle that aims to increase our efficiency and performance.
We also understand the importance of maintaining the highest health and safety standards for our employees and customers.
That's why we have achieved Alcumus SafeContractor accreditation, a leading third-party scheme that recognises rigorous health and safety management standards among contractors.
Our application for SafeContractor accreditation was driven by our desire to establish a uniform standard of health and safety practices across the business.
As part of the vetting process, our procedures and track record for safe practice were thoroughly examined to ensure that we meet the stringent requirements of the scheme.
Gemma Archibald, Director of Alcumus SafeContractor said: “More companies need to understand the importance of adopting good risk management in the way that Eclipse Dental Engineering has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector.”
And with our professional indemnity insurance, you can trust that you're in safe hands with us.
Ultimately, our goal at Eclipse Dental is to provide you with value and uptime.
We understand that your equipment is critical to your practice's success, and we're committed to ensuring that it's always up and running.
Our well-equipped workshop and technical staff are always ready to diagnose and fix any issues you may encounter.
Unlike other engineers who would condemn equipment because it can't be stripped down on the premises, our team can solve problems on-site or in our workshop, ensuring your equipment is repaired as quickly as possible.
Our turn-key solution means that we take care of everything, from the initial consultation to the final fit-out and ongoing maintenance.
And with our unique 3 stage approach, you can rest assured that:
All supported by our ‘Set-up for Success’ guarantee.
“I had my 2 surgery Practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. I had a competitive price from Eclipse which they stuck to from start to finish even though it was a huge job. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery.”
Quigley Dental Practice - Dr Dorothy Quigley
"The best dental engineering company out there. Honestly, as a senior nurse I come across broken equipment regularly, Eclipse is always there to advise and come out on the same day! 10/10"
Bupa Dental Care, Vestry House - Senior Nurse
"I have always found the team from Eclipse Dental to be most helpful whenever we have needed to call them for servicing, repairs or general advice. They are helpful and highly professional in every respect and I would have no hesitation in recommending them to my friends and colleagues in the profession. Our experience from both practice sites has been totally positive."
Manor Park Dental - Dr Raj Rattan
"I was very impressed by the professionalism and attention to detail that the team from Eclipse provided during the refurbishment. Following from my experience with them, I will very happily recommend them to friends and colleagues in the future as they have certainly 'Eclipsed' their rivals with their design, service and care."
N.G. Fraser Associates - Dr I.K. Chattaroo
"Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!"
Sonria Dental - Leyla Packham
"Chester and the team are experts in what they do and I would highly recommend. Being a family run independent business it’s the personal touch that Eclipse offer that puts them head and shoulders above their competition."
Chelmer Village Dental – Tom Ballentyne
When you choose Eclipse Dental as your business partner, you can expect a high level of service.
At every stage and through every aspect of the design, build and technology - we are focused on the long-term success of your dental practice.
When you need to be more competitive, attract and retain the right staff and deliver treatment experiences your customers highly value and recommend, you need ‘Dental Practice Success Built-in’.
Contact us today to learn more about how we can help you take your practice to the next level.
What does dental practice success look like for you? We’ll help you to achieve it.
Posted by Eclipse Admin
19 Apr, 2023
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