It was a typical Tuesday morning at Dr Smith’s dental practice.
Patients were being seen, appointments were being scheduled, and everything seemed to be running smoothly.
That is, until the dreaded moment when the suction pump suddenly stopped working…
Dismay set in as Dr Smith discovered that their usual engineer wouldn’t be able to make it out to the practice until the next day at the earliest.
A day without a suction pump meant turning away patients and losing valuable revenue.
But just as all hope seemed lost, Dr Smith remembered an email they had received from Eclipse Dental about their remote support service.
Eclipse Dental offers a remote support service that allows our support staff to potentially diagnose and resolve issues straight away, without the need for an on-site visit.
And the best part is, it’s completely free of charge – whether you’re a current client or not.
By sending a pre-recorded video or photos of the issue to our support team, or using the video call feature on WhatsApp, our staff can see the problem in real-time and begin working on a solution immediately.
This can save precious time and get your equipment up and running before an engineer would even be able to get out to you.
But what if the issue occurs outside of regular business hours?
Not a problem.
Our support staff have access to the messaging system and can respond or notify the engineers straight away; so that the problem can be dealt with first thing in the morning within our working day.
This is a more personal service that gives a one-to-one relationship with our clients. And should an engineer need to make an on-site visit, we only charge for that visit, but by then you have already saved in downtime.
If you’re a dental practice in need of equipment support, don’t let a breakdown ruin your day. Trust the remote support service from Eclipse Dental to keep your practice running smoothly and save you time and money.
“On a fully booked day with many emergency patients, our practice compressor stopped working. No other company was available to help for at least 10 days. John at Eclipse was our saviour that day! He investigated remotely and resolved the problem. As a result our service to our patients didn’t need to be disrupted.”
Farizeh Khosravi
“Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working.”
Iain Soulsby
“The whole team was very helpful and patient, the engineer was also very good and took his time to find the cause of our problem and explained how we can avoid such problems in the future.”
Casey Chisholm
I have used them for the first time in recent months for a complicated project in carrying out a practice refurbishment. Eclipse were meticulous and brilliant. Very knowledgable engineers and a beautiful finish to my practice. They really are a family based business who will look after you. Very professional company and will definitely keep using them.
I had my 2 surgery practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery. Thank you Eclipse and I will be using your services again.
I did a lot of research looking for a dental fit-out company before I came across Eclipse Dental. They designed the surgery exactly the way I wanted it to look which suits my requirements perfectly. The final result was phenomenal, just phenomenal!
The engineers that attend our practice are very knowledgeable and always act in a professional manner. If we have an emergency situation John Boyt always tries his best to fit us in. I have no hesitation in recommending Eclipse Dental Engineering to you for all your servicing and breakdown needs.
Eclipse listened to my ideas, they added a lot to them and improved my initial design. They had loads of realistic and creative ideas for a 21st century dental practice! Two surgeries were refurbished on time without any interruption of our clinics.
We would highly recommend the awesome Eclipse team who guided us through the design process, finishing touches and colour schemes. Their ability to combine build works with equipment and dental engineering makes it so much easier and better value.
I am very pleased with the result, it is of a high quality and surpassed my expectations, on the strength of the work done I commissioned some extra wall cabinetry. The whole process was hassle-free and I would be very happy to recommend Eclipse to my friends in the business.
We used Eclipse recently in an emergency as we had equipment failure. They were very quick to respond to our call and were able to get us working again within 2 hours. The engineer was very friendly and professional and I would highly recommend this company.
I would like to express my gratitude to you and your team for your professionalism and prompt response when our dental chair packed up. You attended the same day, removed the damaged chair and installed a rental to allow us to continue practising.
Having dealt with many fit-out companies over the years, Eclipse Dental has been one of the most professional, dependable and sincere companies I have ever worked with. I would not hesitate to use their services again.
Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working. Thanks to all at Eclipse.
Their awareness of CQC regulations regarding equipment relocation and our necessity to minimise downtime was brilliant. We would like to recommend Eclipse Dental to anyone considering a refurbishment or relocation.
Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!
I liked how swiftly the projects were done. Everything was managed, everything was timed and everything was coordinated. And every day we saw something happening. It was very exciting.
The quality of craftsmanship was exceptional—the cabinetry, flooring and all custom elements were made precisely to our specifications and aligned perfectly with our vision for the space.
Brilliant. Just professional! Complete refit of surgery. Flawless.
The boys did well! We didn’t give them much time to prepare but they did a great job, extremely pleased.
We have had the chairs for some time now and are happy with them. They serve what we need them for. The aftercare service is excellent
Eclipse are very flexible and listen to your needs. We are very impressed with the quality of workmanship they delivered. I would not hesitate to continue recommending Eclipse.
Eclipse were always accommodating of any requests and would always go the extra mile. I look forward to working with them for many years to come.
We are delighted with the end result. The practice looks good and, more importantly, works ergonomically and efficiently.
