As a dental professional, you know that your practice’s success relies heavily on the quality of your equipment and the efficiency of your workspace.
That’s why you need a reliable business partner like Eclipse Dental to help you with dental fit-outs, equipment maintenance and compliance with regulations.
In this blog post, we’ll take you through our customer journey and explain why dental professionals choose us as their one-stop shop for all their fit-out and equipment needs.
We will cover:
When you work with Eclipse Dental, you are partnering with a team that understands how unique your dental practice is.
Our goal is to help you create a high-performance dental practice with a customer and staff experience that will enable your business to thrive.
We begin by taking the time to listen to your needs, discuss your vision and assess your existing equipment and workspace.
Based on this information, our friendly and knowledgeable staff will work with you to create a customised plan that meets your specific requirements while taking your budget and timeline into account.
Our focus is always on helping you achieve success, both in the short and long term.
Here’s what you can expect when working with us:
You can trust us to keep you updated on progress and exceed your expectations.
Partnering with Eclipse Dental means you can expect an exceptional experience from start to finish.
Let us help you achieve your dental practice goals and take your business to the next level!
We pride ourselves on our ability to complete fit-outs and refurbishments quickly, without sacrificing quality.
Our reliable tradespeople and specialists ensure that your fit-out is completed to the highest standards, with minimal downtime for your practice. Plus, our attentive and conscientious staff are always ready to help you with any questions you may have.
But our service doesn’t end there.
We provide quick and easy equipment maintenance, to ensure that your equipment stays in top condition. Our well-equipped workshop allows us to handle repairs and maintenance quickly and efficiently, without the need for stripping down equipment on the premises.
And with our same-day servicing and location, you can rest assured that your equipment downtime will be minimal.
Additionally, our remote support means you can get the help you need, when you need it, without having to wait for an on-site visit.
At Eclipse Dental, we take pride in our commitment to customer service.
Our technical staff are always available to answer your calls, within an office environment. We consistently answer our phones throughout the day, ensuring that you can always reach us when you need to.
We are proud to be an ISO 9001:2015 certified company. This accreditation ensures that we are able to meet the needs of not only our existing customers but all new and future prospective customers as well.
We are committed to delivering excellent customer service, implementing an effective, customer-centric quality management system and delivering an exceptional standard of goods and services.
Our quality management system is based on the effective monitoring, measurement and analysis of processes for a continuous improvement cycle that aims to increase our efficiency and performance.
We also understand the importance of maintaining the highest health and safety standards for our employees and customers.
That’s why we have achieved Alcumus SafeContractor accreditation, a leading third-party scheme that recognises rigorous health and safety management standards among contractors.
Our application for SafeContractor accreditation was driven by our desire to establish a uniform standard of health and safety practices across the business.
As part of the vetting process, our procedures and track record for safe practice were thoroughly examined to ensure that we meet the stringent requirements of the scheme.
Gemma Archibald, Director of Alcumus SafeContractor said: “More companies need to understand the importance of adopting good risk management in the way that Eclipse Dental Engineering has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector.”
And with our professional indemnity insurance, you can trust that you’re in safe hands with us.
Ultimately, our goal at Eclipse Dental is to provide you with value and uptime.
We understand that your equipment is critical to your practice’s success, and we’re committed to ensuring that it’s always up and running.
Our well-equipped workshop and technical staff are always ready to diagnose and fix any issues you may encounter.
Unlike other engineers who would condemn equipment because it can’t be stripped down on the premises, our team can solve problems on-site or in our workshop, ensuring your equipment is repaired as quickly as possible.
Our turn-key solution means that we take care of everything, from the initial consultation to the final fit-out and ongoing maintenance.
And with our unique 3 stage approach, you can rest assured that:
All supported by our ‘Set-up for Success’ guarantee.
“I had my 2 surgery Practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. I had a competitive price from Eclipse which they stuck to from start to finish even though it was a huge job. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery.”
Quigley Dental Practice – Dr Dorothy Quigley
“The best dental engineering company out there. Honestly, as a senior nurse I come across broken equipment regularly, Eclipse is always there to advise and come out on the same day! 10/10”
Bupa Dental Care, Vestry House – Senior Nurse
“I have always found the team from Eclipse Dental to be most helpful whenever we have needed to call them for servicing, repairs or general advice. They are helpful and highly professional in every respect and I would have no hesitation in recommending them to my friends and colleagues in the profession. Our experience from both practice sites has been totally positive.”
Manor Park Dental – Dr Raj Rattan
“I was very impressed by the professionalism and attention to detail that the team from Eclipse provided during the refurbishment. Following from my experience with them, I will very happily recommend them to friends and colleagues in the future as they have certainly ‘Eclipsed’ their rivals with their design, service and care.”
N.G. Fraser Associates – Dr I.K. Chattaroo
“Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!”
Sonria Dental – Leyla Packham
“Chester and the team are experts in what they do and I would highly recommend. Being a family run independent business it’s the personal touch that Eclipse offer that puts them head and shoulders above their competition.”
Chelmer Village Dental – Tom Ballentyne
When you choose Eclipse Dental as your business partner, you can expect a high level of service.
At every stage and through every aspect of the design, build and technology – we are focused on the long-term success of your dental practice.
When you need to be more competitive, attract and retain the right staff and deliver treatment experiences your customers highly value and recommend, you need ‘Dental Practice Success Built-in’.
Contact us today to learn more about how we can help you take your practice to the next level.
What does dental practice success look like for you? We’ll help you to achieve it.
I have used them for the first time in recent months for a complicated project in carrying out a practice refurbishment. Eclipse were meticulous and brilliant. Very knowledgable engineers and a beautiful finish to my practice. They really are a family based business who will look after you. Very professional company and will definitely keep using them.
I had my 2 surgery practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery. Thank you Eclipse and I will be using your services again.
I did a lot of research looking for a dental fit-out company before I came across Eclipse Dental. They designed the surgery exactly the way I wanted it to look which suits my requirements perfectly. The final result was phenomenal, just phenomenal!
The engineers that attend our practice are very knowledgeable and always act in a professional manner. If we have an emergency situation John Boyt always tries his best to fit us in. I have no hesitation in recommending Eclipse Dental Engineering to you for all your servicing and breakdown needs.
Eclipse listened to my ideas, they added a lot to them and improved my initial design. They had loads of realistic and creative ideas for a 21st century dental practice! Two surgeries were refurbished on time without any interruption of our clinics.
We would highly recommend the awesome Eclipse team who guided us through the design process, finishing touches and colour schemes. Their ability to combine build works with equipment and dental engineering makes it so much easier and better value.
I am very pleased with the result, it is of a high quality and surpassed my expectations, on the strength of the work done I commissioned some extra wall cabinetry. The whole process was hassle-free and I would be very happy to recommend Eclipse to my friends in the business.
We used Eclipse recently in an emergency as we had equipment failure. They were very quick to respond to our call and were able to get us working again within 2 hours. The engineer was very friendly and professional and I would highly recommend this company.
I would like to express my gratitude to you and your team for your professionalism and prompt response when our dental chair packed up. You attended the same day, removed the damaged chair and installed a rental to allow us to continue practising.
Having dealt with many fit-out companies over the years, Eclipse Dental has been one of the most professional, dependable and sincere companies I have ever worked with. I would not hesitate to use their services again.
Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working. Thanks to all at Eclipse.
Their awareness of CQC regulations regarding equipment relocation and our necessity to minimise downtime was brilliant. We would like to recommend Eclipse Dental to anyone considering a refurbishment or relocation.
Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!
I liked how swiftly the projects were done. Everything was managed, everything was timed and everything was coordinated. And every day we saw something happening. It was very exciting.
The quality of craftsmanship was exceptional—the cabinetry, flooring and all custom elements were made precisely to our specifications and aligned perfectly with our vision for the space.
Brilliant. Just professional! Complete refit of surgery. Flawless.
The boys did well! We didn’t give them much time to prepare but they did a great job, extremely pleased.
We have had the chairs for some time now and are happy with them. They serve what we need them for. The aftercare service is excellent
Eclipse are very flexible and listen to your needs. We are very impressed with the quality of workmanship they delivered. I would not hesitate to continue recommending Eclipse.
Eclipse were always accommodating of any requests and would always go the extra mile. I look forward to working with them for many years to come.
We are delighted with the end result. The practice looks good and, more importantly, works ergonomically and efficiently.
