ISO 9001 is the internationally recognised standard for quality management systems across all industries and is used in over one million organisations globally. It provides a management framework to improve business practices, helping to provide services and products that meet customers’ expectations.
The standard is based on seven quality management principles and prescribes systematic control of the processes that businesses use. ISO 9001 can help develop an organisation’s efficiency and performance through customer satisfaction, staff motivation and continual improvement.
In order to achieve the ISO 9001:2015 certification, Eclipse Dental met the defined requirements and have been audited by Alcumus ISOQAR in accordance with the 9001 standard. Being certified means that our products and services meet and exceed the highest level of international standards.
As an ISO 9001:2015 certified company, we can ensure that we are able to meet the needs of not only our existing customers but all new & future prospective customers by delivering an excellent level of customer service, implementing an effective, customer-centric quality management system and delivering an exceptional standard of goods and services. This system is based on the effective monitoring, measurement, and analysis of processes for a continuous improvement cycle that aims to increase our efficiency and performance.
I have used them for the first time in recent months for a complicated project in carrying out a practice refurbishment. Eclipse were meticulous and brilliant. Very knowledgable engineers and a beautiful finish to my practice. They really are a family based business who will look after you. Very professional company and will definitely keep using them.
I had my 2 surgery practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery. Thank you Eclipse and I will be using your services again.
I did a lot of research looking for a dental fit-out company before I came across Eclipse Dental. They designed the surgery exactly the way I wanted it to look which suits my requirements perfectly. The final result was phenomenal, just phenomenal!
The engineers that attend our practice are very knowledgeable and always act in a professional manner. If we have an emergency situation John Boyt always tries his best to fit us in. I have no hesitation in recommending Eclipse Dental Engineering to you for all your servicing and breakdown needs.
Eclipse listened to my ideas, they added a lot to them and improved my initial design. They had loads of realistic and creative ideas for a 21st century dental practice! Two surgeries were refurbished on time without any interruption of our clinics.
We would highly recommend the awesome Eclipse team who guided us through the design process, finishing touches and colour schemes. Their ability to combine build works with equipment and dental engineering makes it so much easier and better value.
I am very pleased with the result, it is of a high quality and surpassed my expectations, on the strength of the work done I commissioned some extra wall cabinetry. The whole process was hassle-free and I would be very happy to recommend Eclipse to my friends in the business.
We used Eclipse recently in an emergency as we had equipment failure. They were very quick to respond to our call and were able to get us working again within 2 hours. The engineer was very friendly and professional and I would highly recommend this company.
I would like to express my gratitude to you and your team for your professionalism and prompt response when our dental chair packed up. You attended the same day, removed the damaged chair and installed a rental to allow us to continue practising.
Having dealt with many fit-out companies over the years, Eclipse Dental has been one of the most professional, dependable and sincere companies I have ever worked with. I would not hesitate to use their services again.
Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working. Thanks to all at Eclipse.
Their awareness of CQC regulations regarding equipment relocation and our necessity to minimise downtime was brilliant. We would like to recommend Eclipse Dental to anyone considering a refurbishment or relocation.
Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!
I liked how swiftly the projects were done. Everything was managed, everything was timed and everything was coordinated. And every day we saw something happening. It was very exciting.
The quality of craftsmanship was exceptional—the cabinetry, flooring and all custom elements were made precisely to our specifications and aligned perfectly with our vision for the space.
Brilliant. Just professional! Complete refit of surgery. Flawless.
The boys did well! We didn’t give them much time to prepare but they did a great job, extremely pleased.
We have had the chairs for some time now and are happy with them. They serve what we need them for. The aftercare service is excellent
Eclipse are very flexible and listen to your needs. We are very impressed with the quality of workmanship they delivered. I would not hesitate to continue recommending Eclipse.
Eclipse were always accommodating of any requests and would always go the extra mile. I look forward to working with them for many years to come.
We are delighted with the end result. The practice looks good and, more importantly, works ergonomically and efficiently.
