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Frequently Asked Questions

We’ve gathered the most common questions dentists and practice managers ask us about surgery design, equipment and maintenance. Clear, simple answers, and if you don’t see yours, just get in touch.

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Dental Practice Fit-Outs & Design

Q: How much does a dental surgery fit-out cost?

Costs vary depending on size, condition of the building and specification. A single surgery refurbishment can start from around £30,000, while a full practice fit-out is usually £150,000+. We provide detailed quotes with all requirements included.

Q: How long does a dental fit-out take?

A typical single-surgery refurbishment takes 2–4 weeks. Larger practices or squat setups may take 2–3 months. We plan carefully to minimise downtime and keep your practice operational wherever possible.

Q: Can you help with squat practice design?

Yes, we specialise in turning empty premises into fully compliant practices. From planning permission and building regulations to surgery layouts and equipment installation, we provide a complete turnkey service.

Dental chair installation

Equipment Supply & Installation

Q: Which dental chair is best for my practice?

Belmont chairs are the most popular with our clients for reliability and ergonomics. Voyager III and Eurus S6 are strong options depending on budget and workflow preferences. We’ll guide you on the right choice for your surgery.

Q: Do you install suction pumps, compressors and X-ray equipment?

Yes, our engineers are trained to install and maintain all core dental equipment. We also run suction pipework correctly to avoid common issues like poor fall or undersized diameters.

Q: Can you install equipment in upstairs surgeries or restricted spaces?

Yes. Our team has extensive experience installing chairs and imaging units in challenging locations – even through narrow corridors or into basements. Loan equipment can be provided if needed during works.

Dental Equipment Maintenance and Service

Servicing & Maintenance

Q: How often should dental equipment be serviced?

Most equipment requires annual servicing to stay compliant with CQC and manufacturer guidelines. Chairs, compressors, suction pumps and X-ray machines all have specific schedules. We track this for you under EclipseCare.

Q: What happens if my suction pump or compressor breaks down?

We offer same-day emergency call-outs. Our vans carry common parts and we provide loan equipment to keep your practice running while repairs are made.

Q: Do I need manufacturer service kits every year?

CQC requires servicing in line with manufacturer guidelines. Our engineers also keep detailed service histories, so only necessary parts are replaced, balancing compliance and cost-efficiency.

Dental equipment cleaning dental chair

Equipment Cleaning & Care

Q: How do you clean a dental chair?

Daily cleaning involves using manufacturer-approved disinfectant wipes or solutions, focusing on touchpoints such as armrests, controls and upholstery. Avoid harsh chemicals that may damage materials.

Q: What solution should I use for dental chair disinfection?

Use a disinfectant recommended by the chair manufacturer. Alcohol-free wipes or sprays are often advised to protect upholstery while ensuring infection control.

Q: Do dental chairs need routine care?

Yes. Beyond daily cleaning, chairs should be serviced annually to keep hydraulics, electronics and upholstery in safe working order. This reduces the risk of downtime and costly breakdowns.

Replace compressor filter

Equipment Troubleshooting

Q: What are the most common dental equipment breakdowns?

Frequent issues include suction pump blockages and compressor failures. Routine servicing and correct daily cleaning greatly reduce these risks.

Q: What happens if my suction pump or compressor fails?

We offer same-day call-outs across the South East. Our engineers carry parts to fix most issues on-site, and we provide loan equipment to keep your practice running.

Q: Can you provide care and maintenance guides?

Yes, we provide downloadable guides covering daily cleaning and troubleshooting for chairs, compressors and suction units.

Compliance

Compliance & Regulations

Q: Do you handle CQC and HTM 01-05 compliance?

Yes. All our projects and service work follow CQC, HTM 01-05 and ISO 9001 standards. You’ll receive full certification and easy access to records via our service portal.

Q: Can you provide radiation shielding for X-ray rooms?

Yes. We manage RPA reports, lead lining and testing to ensure your surgeries meet regulations.

Q: Will I get the paperwork I need for inspections?

Absolutely. All service certificates, pressure vessel tests and compliance reports are logged and accessible online for CQC inspections.

Eclipse Team Close

Working With Eclipse

Q: Why should I use a specialist instead of a general builder?

Dental practices have strict compliance needs, from suction pipework falls to infection-control cabinetry. Using non-specialists often leads to costly rework. With Eclipse, you get engineering-first expertise built for dentistry.

Q: Do you cover my area?

We’re based in Rochester, Kent, and cover London and the South East. If you’re further afield, get in touch, we may still be able to help.

Q: How do I get a quote?

Simply contact us with your project or equipment details. We’ll arrange a survey or call to provide a tailored quote.

Happy Customers

Areas we operate

  • London
  • Buckinghamshire
  • Surrey
  • Berkshire
  • Hertfordshire
  • Kent
  • Essex
  • Sussex
  • Suffolk
  • Hampshire
  • Oxfordshire
  • + Selected Nationwide Projects