We know how serious it is when breakdowns reduce your capability, or even close your surgery completely.
We have an experienced team of engineers available to repair serious malfunctions to equipment, such as suction pumps and compressors.
With our specialist knowledge we can repair and maintain equipment to the manufacturers’ specifications, which will safeguard your warranties. We can cover all dental surgery equipment including:
If you have a piece of equipment that has failed, email us at service@eclipse-dental.com to contact our Emergency Engineer.
Alternatively, we offer a remote support service called RapidResolve that can save precious time and potentially get your equipment up and running promptly.
Imagine this: you encounter an issue with your equipment, and instead of waiting for an on-site visit, our support staff might be able diagnose and resolve the problem right away, remotely.
And here’s the best part: it’s completely free of charge, whether you’re already a client or not.
How does it work?
All you need to do is send a pre-recorded video or photos of the issue to our support team or utilise the video call feature on WhatsApp. Our dedicated staff can view the problem in real-time and immediately start working on a solution.
But what if the issue arises outside of regular business hours?
No worries. Our support staff has access to the messaging system and can promptly respond or notify the engineers. This ensures that the problem can be addressed first thing in the morning within our working day, minimising any disruption to your practice.
We pride ourselves on providing a more personal service, and establishing a one-to-one relationship with our clients. Should the need arise for an on-site visit by an engineer, we only charge for that particular visit. However, by utilising our remote support service, you would have already saved valuable time and minimised downtime.
So, if you’re a dental practice in need of equipment support, don’t let a breakdown ruin your day. Trust in our emergency engineers to keep your practice running smoothly, ultimately saving you both time and money.
Let us be your reliable partner in ensuring the optimal performance of your equipment, enabling your dental practice’s success and enhancing staff and customer satisfaction.
I have used them for the first time in recent months for a complicated project in carrying out a practice refurbishment. Eclipse were meticulous and brilliant. Very knowledgable engineers and a beautiful finish to my practice. They really are a family based business who will look after you. Very professional company and will definitely keep using them.
I had my 2 surgery practice completely stripped out and services repositioned with new flooring, new equipment and redecorated. They kept to the agreed time scale and we were up and running in our state-of-the-art new surgery. Thank you Eclipse and I will be using your services again.
I did a lot of research looking for a dental fit-out company before I came across Eclipse Dental. They designed the surgery exactly the way I wanted it to look which suits my requirements perfectly. The final result was phenomenal, just phenomenal!
The engineers that attend our practice are very knowledgeable and always act in a professional manner. If we have an emergency situation John Boyt always tries his best to fit us in. I have no hesitation in recommending Eclipse Dental Engineering to you for all your servicing and breakdown needs.
Eclipse listened to my ideas, they added a lot to them and improved my initial design. They had loads of realistic and creative ideas for a 21st century dental practice! Two surgeries were refurbished on time without any interruption of our clinics.
We would highly recommend the awesome Eclipse team who guided us through the design process, finishing touches and colour schemes. Their ability to combine build works with equipment and dental engineering makes it so much easier and better value.
I am very pleased with the result, it is of a high quality and surpassed my expectations, on the strength of the work done I commissioned some extra wall cabinetry. The whole process was hassle-free and I would be very happy to recommend Eclipse to my friends in the business.
We used Eclipse recently in an emergency as we had equipment failure. They were very quick to respond to our call and were able to get us working again within 2 hours. The engineer was very friendly and professional and I would highly recommend this company.
I would like to express my gratitude to you and your team for your professionalism and prompt response when our dental chair packed up. You attended the same day, removed the damaged chair and installed a rental to allow us to continue practising.
Having dealt with many fit-out companies over the years, Eclipse Dental has been one of the most professional, dependable and sincere companies I have ever worked with. I would not hesitate to use their services again.
Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working. Thanks to all at Eclipse.
Their awareness of CQC regulations regarding equipment relocation and our necessity to minimise downtime was brilliant. We would like to recommend Eclipse Dental to anyone considering a refurbishment or relocation.
Very happy with the service and reliability of the team. From the beginning to the end, everyone was always helpful and very kind. I definitely will recommend Eclipse Dental!
I liked how swiftly the projects were done. Everything was managed, everything was timed and everything was coordinated. And every day we saw something happening. It was very exciting.
The quality of craftsmanship was exceptional—the cabinetry, flooring and all custom elements were made precisely to our specifications and aligned perfectly with our vision for the space.
Brilliant. Just professional! Complete refit of surgery. Flawless.
The boys did well! We didn’t give them much time to prepare but they did a great job, extremely pleased.
We have had the chairs for some time now and are happy with them. They serve what we need them for. The aftercare service is excellent
Eclipse are very flexible and listen to your needs. We are very impressed with the quality of workmanship they delivered. I would not hesitate to continue recommending Eclipse.
Eclipse were always accommodating of any requests and would always go the extra mile. I look forward to working with them for many years to come.
We are delighted with the end result. The practice looks good and, more importantly, works ergonomically and efficiently.
