Emergency Engineer and Call-Out

We always endeavour to attend to repair calls as soon as possible, but if you need an engineer urgently, you can choose our emergency call-out service.

Dental Engineers

We know how serious it is when breakdowns reduce your capability, or even close your surgery completely.

We have an experienced team of engineers available to repair serious malfunctions to equipment, such as suction pumps and compressors.

With our specialist knowledge we can repair and maintain equipment to the manufacturers’ specifications, which will safeguard your warranties. We can cover all Dental surgery equipment including:

• Dental chair servicing
• Treatment centre servicing
• Pressure vessel servicing
• Air compressor servicing
• Autoclave servicing
• X-ray inspection
• Small equipment repairs
• Suction pump servicing
• Washer disinfector servicing

If you have a piece of equipment that has failed, email us at service@eclipse-dental.com to contact our Emergency Engineer.

Remote Support Service

Alternatively, we offer a remote support service that can save precious time and potentially get your equipment up and running promptly.

Imagine this: you encounter an issue with your equipment, and instead of waiting for an on-site visit, our support staff might be able diagnose and resolve the problem right away, remotely.

And here's the best part: it's completely free of charge, whether you're already a client or not.

How does it work?

All you need to do is send a pre-recorded video or photos of the issue to our support team or utilise the video call feature on WhatsApp. Our dedicated staff can view the problem in real-time and immediately start working on a solution.

But what if the issue arises outside of regular business hours?

No worries. Our support staff has access to the messaging system and can promptly respond or notify the engineers. This ensures that the problem can be addressed first thing in the morning within our working day, minimising any disruption to your practice.

We pride ourselves on providing a more personal service, and establishing a one-to-one relationship with our clients. Should the need arise for an on-site visit by an engineer, we only charge for that particular visit. However, by utilising our remote support service, you would have already saved valuable time and minimised downtime.

So, if you're a dental practice in need of equipment support, don't let a breakdown ruin your day. Trust in our emergency engineers to keep your practice running smoothly, ultimately saving you both time and money.

Let us be your reliable partner in ensuring the optimal performance of your equipment, enabling your dental practice's success and enhancing staff and customer satisfaction.