Do I Need to Have My Dental Equipment Serviced?

Reasons for annual dental equipment servicing and maintenance and how we can advise and assist in this area.

Do I Need to Have My Dental Equipment Serviced?

Dental engineers offer an invaluable service in a dental practice to keep essential machinery functioning and limiting costly downtime that may result from equipment failure. There are many negative outcomes to equipment breakdowns.

They could:-

  • Effect the patient’s experience
  • Cause frustration to the user
  • Lead to rebooking of patients
  • Breakdowns can damage equipment, especially air compressors and suction pumps

CQC look for evidence that equipment is being serviced in accordance with manufacturers guidelines. Regulation 15 has the intention of making sure that the equipment that is used to deliver care and treatment is clean, suitable for the intended purpose, maintained, stored securely and used properly.

They can take regulatory action if the following guidance is breached:-

“There should be suitable arrangements for the purchase, service, maintenance, renewal and replacement of premises (including grounds) and equipment. These arrangements must make sure that they meet the requirements of current legislation and guidance, manufacturers' instructions and the provider's policies or procedures.”

So, stopping the problem before it happens is a definite advantage. Planned preventative maintenance (PPM) will help to prevent equipment failure and ensure you are compliant to CQC guidelines.

Do I Need to Have My Dental Equipment Serviced?

‘Why Should I Use Eclipse Dental for Equipment Servicing?’

Annual servicing carried out by our experienced and trained engineers will reduce the chance of problems. They can diagnose malfunctions in existing as well as newly purchased equipment using manufacturers service kits and special test and analysis instruments.

We supply you with a service certificate which you can keep on record. This will ensure compliance to CQC guidelines and help you to make your dental practice a success.

No job is too big or small, from carrying out a Pressure Vessel or Air Compressor inspection to setting up a full practice servicing programme.

Part of the engineer's role is to also PAT (Portable Appliance Testing) test the dental equipment to regulatory standards.

They study technical manuals and attend training sessions provided by the equipment manufacturers in addition to researching repair part lists and advising your staff in the correct operation and maintenance of your equipment.

We will maximise operational efficiencies and deliver truly valuable experiences for the dentists, staff and your customers.

Do I Need to Have My Dental Equipment Serviced?

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Check out our Case Studies and Testimonials:

"On a fully booked day with many emergency patients, our practice compressor stopped working. No other company was available to help for at least 10 days. John at Eclipse was our saviour that day! He investigated remotely and resolved the problem. As a result our service to our patients didn’t need to be disrupted."
Farizeh Khosravi

"I used them recently for the service of a dental unit in Theatres. I found them on Google. I rang them explaining the issue. Within 2 days the unit was repaired and serviced on site at an extremely good price. I had to recall them a few days later but the issue turned out to be user error. Again they were very prompt."
Philip Telling

“Eclipse put themselves out to help with emergency call outs, their engineers are always courteous, knowledgeable and generally understand the workings of the most complex dental equipment. They never leave a mess and work in a clean and tidy manner. They are a very professional outfit."
Stephen King

“The best dental engineering company out there. Honestly, as a senior nurse I come across broken equipment regularly, Eclipse is always there to advise and come out on the same day! 10/10”
Gintare Bartkute

"A big thank you to Eclipse Dental for getting us up and running this week. Our compressor stopped working 4pm Wednesday afternoon. I called Eclipse and they had Tim with us the next morning who had us up and running by 8.30am. I would highly recommend Eclipse and will definitely use them again."
Shahin Lalani

“Excellent service, Eclipse have worked tirelessly for us and have always come out same day if we have a problem stopping us working. I’d particularly like to thank Vladas Strioga, the engineer who has figured out all sorts of issues with an obscure Chinese chair we inherited when we took over the clinic. Thanks to all at Eclipse."
Iain Soulsby

“The whole team was very helpful and patient, the engineer was also very good and took his time to find the cause of our problem and explained how we can avoid such problems in the future."
Casey Chisholm

The engineers that attend our practice are very knowledgeable and always act in a professional manner. If we have an emergency situation John Boyt always tries his best to fit us in. I have no hesitation in recommending Eclipse Dental Engineering to you for all your servicing/breakdown needs."
Susan Sullivan, John Ginty & Associates

For more details, see our Equipment Maintenance and Servicing options, including Repair Calls, Rental Equipment, Emergency Call-out and Certification.

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